SLM benefits for facilities management

Each company takes a different approach to Service Level Management differently. There are some standard best practices to follow as a reference. This includes describing the services provided and defining what is excluded from the service, to avoid misinterpretation of assumptions made by either party identifying performance indicators, including a definition and method for measurement, including expected turnaround time setting up the responsibilities and escalation processes, and negotiating service tradeoffs or costs.

SLM helps ensure that everyone is on the same page, ensuring that departments don’t get caught up in squabbles about who is responsible for what. This is especially important if you’re working with external vendors. Writing down SLAs clearly will help avoid the possibility of miscommunication, which could result in delays in delivery, poor performance metrics and unhappy customers.

SLM can also assist you stay agile by constantly monitoring and reviewing the quality of services and levels. It is then possible to make quick adjustments as needed.

You can also enhance the quality of your service to achieve or surpass your goals. For instance, you could like to improve the speed at which your site loads. However, after an amount of time, users will not notice any improvement, so you may not benefit from the effort.

SLAs are often a big attraction for potential customers, since they provide an exact picture of what their investment in your service will be. Having a team dedicated to SLM can be a great idea as it guarantees that their efforts will not be overlooked or ignored in the event that the contract has been signed.